If you have an inquiry about an order placed via our website, please reach out to our support team. They can be reached at support@gluxkind.com.

Eligibility for Return

You have 14 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender. Please note for online purchases the 14 days starts from the date that the package shows delivered.

Eligible returns are subject to a restocking fee of up to 30% (15% for strollers).

All items must meet the following requirements to be eligible for return:

• Item(s) must be in new and unused condition; including all parts, accessories, manuals, and original Glüxkind branded packaging

• Items cannot be assembled and repackaged

• Returns must arrive at the Glüxkind warehouse within 30 days of the order confirmation date, to be eligible

• Upon receiving your return, Glüxkind will inspect the item to make sure it is in resalable condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.

• Please note that it may take between 2-4 weeks for us to inspect the returned item and process your refund

• Refunds can only be issued to the original form of payment

• If the merchandise returned does not match your original purchase or meet our return requirements, it may be subject to a restocking fee of up to 30% and/or returned to you in lieu of a refund.

• Items returned without first being authorized by Glüxkind WILL NOT BE ACCEPTED for a refund

• Items cannot be exchanged

• Shipping charges are not refundable

• After 14 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.
  

Return Instructions

Please email customer support at support@gluxkind.com.

We will let you know if your return is accepted or denied within 72 business hours. If approved, a pre-paid return label will be emailed to you.

Preparing your package

• Securely pack your items

• Remove any existing labels on the outside of the package

• Attach the provided return shipping label to the outside of the package

• Bring your package to an authorized Shipping location or schedule a pickup (Details will be provided). Shipper will depend on region.

Final Sale Products

Any products marked as final sale on the product page are not eligible for returns or exchanges. Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. However, if your product is defective and you are legally entitled to a refund, you may contact our customer experience team to start the return process.

All items labelled "clearance" are final sale and cannot be returned or exchanged for store credit.

Pre-order and Cancellation Policy

Pre-orders can be cancelled at anytime before the items are shipped or fulfilled.

Cancellation requests can be completed within 48 hours of the time of order. Please contact us at 1-778-300-8298 or support@gluxkind.com with your cancellation requests. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy. Once a order has been shipped the order can no longer be cancelled and must go through the return channel.